Refund & Return Policy

1. General Policy

We want customers to have a positive shopping experience. If you have a question or concern regarding a purchase, please contact us as soon as possible.

2. Return Requests

Customers who wish to request a return should contact us and provide:

• name;
• order number, if applicable;
• date of purchase;
• item involved;
• reason for the request;
• photographs or supporting information when relevant.

We may request additional information to evaluate the request.

3. Eligibility

Return eligibility may depend on product condition, whether the item has been used, whether the item is damaged, whether the item is missing packaging or components, whether the item is personalized, and whether the product is otherwise excluded by the applicable transaction terms. The final eligibility of a return will be determined according to the applicable purchase terms and applicable law.

4. Damaged or Incorrect Items

If you receive an item that appears damaged, defective, or different from what you ordered, contact us promptly. Please provide photographs and order information where possible so the issue can be reviewed.

5. Refunds

If a refund is approved, the refund will generally be issued using the original payment method where technically possible. Processing time may depend on the payment provider or financial institution. A refund confirmation does not necessarily mean funds will appear immediately in the customer's account.

6. Exchanges

Exchanges may be available depending on product availability and the circumstances of the request. Contact us before sending an item back for an exchange.

7. Shipping

Return shipping responsibilities may vary depending on the reason for the return and the terms applicable to the purchase. Do not send merchandise back without receiving return instructions when such instructions are required.

8. Non-Returnable Items

Certain products may be non-returnable where permitted by law, including certain personalized, final-sale, opened, used, perishable, or otherwise restricted products. Any exclusions applicable to a particular product should be clearly communicated at the time of purchase.

9. Online Marketplace Purchases

If a purchase is completed through a third-party marketplace or external online store, the return or refund may be governed by that platform's policies. Customers should review the applicable order confirmation and marketplace terms.

10. Sale Items

Sale, clearance, promotional, or final-sale merchandise may be subject to different return conditions when clearly disclosed at the time of purchase.

11. Order Cancellations

Requests to cancel an order should be submitted as soon as possible. Cancellation may not be possible once an order has been processed, shipped, or otherwise completed.

12. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent, abusive, or repeated return activity. Nothing in this section limits rights provided by applicable consumer-protection law.

13. Legal Rights

This policy does not limit any rights that consumers may have under applicable federal, state, or local law. Where applicable law provides greater consumer rights than this policy, applicable law will control.

14. Policy Changes

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

15. Contact